Let’s cover all the scenarios. Your computer is broken, now what? Let’s go over a few common pathways and approaches that most users take, and why it makes sense for us to help. We offer entry level support as a starting point for a flat fee of $25, or it’s free. Only you can decide if the following scenarios are more cost and time effective than our offering.
I’ll try to fix it myself:
- This is a common first start with most users. Although this is a noble approach, it can usually cause more harm than good. You have to decide how much time you want to invest solving the issue, and also feel confident that you can find the correct answer. There are forums for self-help all over the Internet, but the quality of their answers can vary. If you make the problem worse, it may also end up costing you much more.
I have a friend that knows something about computers:
- Not a bad approach, but we need to consider a few factors. How soon do you need your system repaired? Is he/she available to repair it efficiently? Do you know that they are comfortable enough to handle the type of repair you need? Will they damage it further? If they make it worse, is this worth a rift in your friendship?
There are local companies like Circuit City, Best Buy and Staples that perform the same repairs; why not bring it to them?
- With any company, I have heard horror stories out there, but I believe these companies deliver decent services. They usually offer 2 options, In-store repair or onsite service. Besides the high cost of their services, our alternative is focused on the user and making the experience affordable and personal. If you bring your system to one of these locations, you are essentially a number. My experience has been that the level of personalized support is slim. You spend time and money (in gas) both to and from the location to initiate a repair. If you request onsite support, the price usually increases to cover their travel costs. We have a different approach. We are here any time you need us, and will answer all of your questions. You visit our website or call us when you are ready. We make our best attempt to help you with your issue and answer your questions for $25. If the problem becomes more difficult, we offer you the option for us to visit you onsite, home or office, to finish the repair. The rate changes at this point, but you do have a choice to opt out and receive a refund if you feel this is the better choice. No questions, if the problem escalates, we can finish it, or you get your money back. We have had no refunds at this point so far because our onsite rates are also very competitive.
So all in all you run a greater expense and time risk by engaging in these other resources. We are here to keep it simple and affordable for all of your computer repairs. Please visit www.leveluno.net for more information. or call us at 978-270-5650.
